Refund Policy

All orders subject to availability.

Unavailable packages

If we cannot confirm your booking, the card authorisation is cancelled and no charge is taken. Nothing is captured, so the full amount held is released, including the booking fee. Where payment was already captured, we refund in full within 24 hours.

Cancelled events

If an event is cancelled and not rescheduled, we refund everything you paid, including the 5% booking fee. Refunds go back to the card you paid with.

Rescheduled, rearranged or postponed events

If an event is rescheduled, rearranged or postponed (a new date, time or venue), there is no refund and your booking stays valid for the new date. This includes kick-off time changes for TV broadcast.

Change of mind

Tickets for a specific date are exempt from the 14-day cancellation right under the Consumer Contracts Regulations 2013, so bookings are non-refundable once confirmed.

How to request a refund

Email office@tickethouse.net or call UK +44 7359 424931 (also WhatsApp) or UAE +971 58 614 0440 with your order reference.